Frequently Asked Questions
How long does it take to see results on my beard?
How can I track my order?
We'll email you once a shipping label has been created. If email is not in your inbox, please be sure to check your spam or junk folder.
How soon should I expect my package?
Do you ship out of the US?
We currently ship our products in the US only.
What shipping carrier do you use?
We ship all packages through USPS.
How long does it take for my order to get processed?
We try our best to ship out packages same day. For orders received after 5pm EST, order will be shipped out on the next business day.
What is your refund policy?
To be eligible for a refund, a request must be submitted prior to the shipment leaving our facility. Once the shipment has left our facility, we only offer exchanges for shipments of the wrong product.
What is your exchange policy?
I signed up for a subscription, how do I cancel?
If you have signed up for a subscription, email us at email@example.com and we'll take care of it for you.
What date do Subscription packages go out?
The date you signed up for a subscription will be the date your package will go out on a monthly basis.